1. Return Perio
We accept return requests within 7 days from the date of delivery.
To be eligible for a return, the product must meet the conditions described in this policy.
2. Return Eligibility
A product may be returned if:
- The product is defective or damaged when received.
- The wrong product was delivered.
- The product received does not match the product ordered.
- The product has a manufacturing defect.
The product must be unused, uninstalled, and in its original condition and packaging, wherever applicable.
For auto parts and car AC parts, customers should verify the part number, vehicle model, year, and compatibility before installation. Products that have been installed, modified, damaged during installation, or used improperly may not be eligible for return.
3. Non-Returnable Products
Returns may not be accepted for:
- Products that have been installed or used.
- Products damaged due to improper installation or handling.
- Products modified, altered, or tampered with.
- Products damaged after delivery due to misuse, accident, or negligence.
- Products returned without original packaging, accessories, or documentation, where applicable.
- Products returned after the 7-day return period.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Apex Auto Cooling within 7 days of delivery.
We may request photographs, videos, product packaging, invoice details, or other information to verify the issue.
5. Return Process
To request a return:
- Contact us by email or phone/WhatsApp.
- Provide your order number and details of the issue.
- Provide photographs or videos if requested.
- Wait for return instructions from our customer support team.
- Return the product according to the instructions provided.
Please do not send products back without contacting us first.
6. Refunds
Once the returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
7. Shipping Charges
Shipping charges may be non-refundable unless the return is due to an incorrect, defective, or damaged product supplied by Apex Auto Cooling.
Where applicable, return shipping arrangements will be communicated by our customer support team.
8. Exchange or Replacement
Depending on product availability, Apex Auto Cooling may offer a replacement or exchange for defective, damaged, or incorrectly supplied products.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
If an order has already been processed or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
10. Contact Us
For return, replacement, or refund requests, please contact us:
Apex Auto Cooling
Email: ritik3610@gmail.com
Phone/WhatsApp: 7977890114
Address: Shop No. 5, Lucky Apt, Near Jaoli Bank, Malad, Kurar Village, Malad East, Mumbai, Maharashtra – 400097
Website: https://apexautocooling.com/